Essence of Health: Cookie Policy 

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

Essence of Health: Customer Privacy Policy 

Essence of Health is committed to respecting and protecting our customer’s privacy. We only use the information that we collect about you lawfully in accordance with the GDPR and Data Protection Act 2018.

This Privacy Policy is to explain when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

We may change this Policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes. By using our website or shopping in our stores, you’re agreeing to be bound by our current policy.

If you have any questions regarding this Policy and our privacy practices, please call us on 01620 829746.

How and when do we collect information from you?

We obtain information about you when you complete the order form or when you call us and leave your details.

What type of information is collected from you?

The personal information we collect include your name, address, email address and telephone, if you complete the order form.

How is your information used?

We may use your information to:

– seek your views or comments on the services we provide

– get in touch with you regarding an order request or replying to your enquiry.

We have to have a legal basis for holding and using your information.  Where we need your information to provide you with goods or services that you have enquired about or have bought from us, the legal basis is a contractual necessity.  Where we use your information to keep you informed about our Company and our products, we believe that this is in our legitimate interests.  We are careful to ensure that neither the frequency nor the content of the information we send to you will harm your data security or your privacy rights and you will always have a clear and easy to follow option to unsubscribe from further messages.

We only obtain, use and retain personal information that is relevant to the purpose that we require it.  We will delete your information when you ask us to or when we no longer have a need to retain it. We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties, or share your information with third parties for marketing purposes.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party, or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation, or to enforce or apply our terms of use, or to protect the rights, property or safety of our staff and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please call us on 01620 829746. You have the right to ask for a copy of the information. You can find more information about your GDPR rights and when they apply in the Information Commissioner’s Guidance: [Link]

Security precautions in place to protect the loss, misuse or alteration of your information.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Use of ‘cookies’

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information about how the website is used. We use the following cookies on our website:

– A number of Google analytics cookies are used to collect information about how visitors use our site. We use the information to compile reports which help us to improve our website

– A temporary session ID cookie is used to make the most efficient use of resources when you are browsing from page to page. The cookie is removed when you leave our website

– A visitor cookie is used to monitor how long a visitor is on our site before they take an action (for example fill in one of our forms to contact us) and also to provide statistics on whether this is a visitor’s first visit to our site.

These cookies collect information in an anonymous form, we are NOT able to identify individual users from these cookies. If you do not wish to allow this use of cookies, you can change the settings on your browser to disable them.

There is more information to help you on this link: http://www.allaboutcookies.org/.

Links to other websites

Our website and blogs and social media may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Policy

We keep this Policy under regular review. This Policy was last updated in November 2020.